Conflict Competence: Turning Workplace Tension into Trust and Results

Session Description:

Conflict is inevitable in law firms, and the professionals who handle it well stand out. They address issues early, have direct conversations instead of letting tension build, and maintain trust even when the topic is hard. The result is stronger teams, healthier culture, and real credibility as a leader.

This session gives you a practical framework for navigating workplace conflict with confidence, whether you're addressing a performance issue, managing up with a difficult partner, or mediating tension between team members. You'll learn how your default conflict style shapes your response, how to separate facts from the stories you're telling yourself, and how to deliver hard feedback with both candor and care. You'll leave with specific language, a repeatable process, and your opening line for the conversation you've been putting off.

 Learning Objectives:

1. Identify your default conflict style and its impact.
2. Apply a structured framework for resolving workplace conflict.
3. Construct direct feedback using the SBI+E model.

Enjoy an engaging seminar and delicious food while connecting with your fellow colleagues.

Our Spring Seminar will be from 4pm to 6:30pm. We look forward to seeing you there!

About our Speaker:

Debbie Foster is a nationally recognized thought leader on people, strategy, efficiency, and innovation in professional legal organizations. Her 20+ years of experience, combined with a mix of strategic management and strong leadership skills, has enabled Debbie to develop a unique ability to work with law firms and legal departments to transform and build future-proof organizations while navigating the ever-changing landscape. Debbie consults with firms across the country, helping them solve their most challenging issues.

Continuing Education Credits:

CLM® Application Credit: 1.5 hour(s) of EITHER (choose one) Self-Management Skills (SM) OR Organizational Development (OD).

CLM® Application Credit for Functional Specialists: 1.5 hour(s) in the subject area of Human Resources (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

CLM® Recertification Credit: 1.5 hour(s) of EITHER (choose one) Human Resources (HR) OR Communication and Organizational Management (CM).

SHRM® Recertification Credit: 1.5 Professional Development Credits (PDCs) toward SHRM-CP® or SHRM-SCP® recertification

The Austin Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities. For more information about certification or recertification, please visit www.shrm.org/credentials/certification

 *This Lunch & Learn is for Austin ALA members, their guests, and business partners assigned to sponsor this event*

Our business partner sponsors for this month's luncheon are:

Join Zoom Meeting
https://us06web.zoom.us/j/86817253525

Meeting chat link
https://us06web.zoom.us/launch/jc/86817253525

Meeting ID: 868 1725 3525

Important Reminders About Parking:

Park in the Procore Tower Building Garage at 221 W. 6th Street. Entrances are on 5^th Street and Colorado Street. When you exit the garage, be sure to pick up a discount ticket at the meeting to receive the discounted $10.00 parking rate.

Tickets

$40.00 Member Ticket

$50.00 Guest or assigned business partner

$40.00 ALA Member of the Texas Chapter (Dallas, San Antonio, Houston)